Request
New return / exchange
Return Plus settings
Order
New Ticket
Ticket
New RTO Suspect
RTO Suspect
Create User
WhatsApp Templates
New Template
Placeholders you can use (they'll be auto-filled when the message is sent):
{ORDER_NAME} — the order number, e.g. #T4188
{CUSTOMER_NAME} — customer's name from DTDC
{CITY} — customer's city
{PINCODE} — customer's pincode
{TOTAL} — order total (₹)
{IMAGE_URL} — saree image link(s), joined by newline
🚚 Couriers · GoKwik · Shopify v40
Paste Delhivery, Blue Dart and GoKwik credentials here. They're stored in the app's database (not env vars). Test each after saving.
Delhivery
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Blue Dart
Optional if you book Blue Dart through eShipz — the eShipz webhook already covers tracking for those shipments. Only fill this in if you also book Blue Dart directly.
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GoKwik (Checkout)
Primary source of full customer PII (name, phone, email, shipping address). GoKwik dashboard → Admin → Account → App ID / App Secret.
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Shopify orders/create webhook
Automatic PII for every NEW order — free, real-time. Shopify webhooks often include the full customer address even on Basic plan.
Setup (one-time):
1. Open Shopify admin → Settings → Notifications
2. Scroll to Webhooks → Create webhook
3. Event: Order creation · Format: JSON
4. URL: paste this →
https://tarunima-support.onrender.com/api/webhooks/shopify/orders-create
5. Save. Every new order will populate the contact cache automatically.
🚚 DTDC Access-Token
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How to get it:
1. Open customer.dtdc.in in Chrome, log in.
2. Open DevTools (F12) → Network tab.
3. Click any DTDC page/tab that loads data.
4. Filter by pxapi, click any request.
5. Under Request Headers, copy the value of Access-Token.
6. Paste it above and tap Save.
Order
Case
Undelivered
NDR
Delivery SLA Days
Days from dispatch until we consider a shipment delayed. Adjust based on your experience with couriers.
Send WhatsApp
Looking up customer number from DTDC…